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EFFECTIVE COMMUNICATION

Basic Communication – What Makes People Listen?

Sangita Kormokar
Sangita Kormokar
Dec 27, 2009
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EFFECTIVE COMMUNICATION

Basic Communication – What Makes People Listen?


Common Obstacles to Communication

New Information or information that challenges existing beliefs or systems presents problems to any communicator. As a species, people are grounded in the familiar and in what is proven to work. "Exploring" is only for the few, not the many. There's only one Columbus, one Edison, one Hillary.

Even questioning the existing beliefs feels dangerous to most people. Therefore, the first reaction to learning is often resistance. In making effective presentations, we must understand that we need to overcome the basic obstacles to listening and learning

o    Threat
o    Intimidation
o    Competition
o    Relationship of "What-could be" with "What -is" -   
o    Effect of Not-Understanding Words

Summary
 
There are many built in obstacles to people automatically accepting and absorbing information. This is true in general, but especially in the specific kind of information you would like to impart in the professional world. You often deal with new Ideas, with changing how things are done, with trying to persuade others about your point of view. Knowing how people react to learning is vital to planning your presentation/communication strategy.

And further, recognizing and accepting: the ways in which our media have affected us and conditioned our systems of communication, helps us to critique and sharpen our communication techniques.

Finally, absorbing and understanding the basic principles of how we communicate and why we listen - what works, what doesn't and why - starts you on the road to a realistic appraisal of what you want to tell and how you plan to tell it.

 
Barriers to communication

EMOTIONS
o    Anger, arguing, getting upset
o    Impatience, irritation
o    Fear resulting from difference in age, sex, education, wealth
o    Using emotional words

LACK OF EMPATHY
o    Not interested in what the other is saying
o    Day dreaming, thinking of other things
o    Evaluating instead of listening
o    Taking instead of listening
o    Not listening, partially listening

INAPPROPRIATE ENVIRONMIENT
o    Distractions, notes, interruptions, phones
o    Not enough time
o    Difference in status
o    Bad breath, body odour
o    Tiredness

POOR PRESENTATION
o    Monotonous speaking voice
o    Shouting, both talking at the same time
o    Using vague words
o    Assuming –“I know what you are going to sax"
o    Language problems
o    Too many new ideas, too fast
o    Long speeches by one person

Communication channel
 
When we communicate with our audiences, we use many channels of communication. This includes non-verbal, pictorial and aural channels.
It is very important that you use as many channels as you can to communicate with your audience. The more channels of communication you can use at the same time, the better. I have provided a brief list of examples for each of these types:

A. Nonverbal

1. gestures
2. facial expressions
3. body movement
4. posture

B. Pictorial
1. diagrams
2. charts
3. graphs
4. pictures
5. objects

C. Aural
1. tone of your voice
2. variations in pitch and volume
3. other vocal variety


Author's note: Thanks to aimplus.
Keywords: Basic Communication – What Makes People Listen?,effective communication,Communication channel, Barriers to communication,Common Obstacles to Communication.



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