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Mahiyik Mahiyik
Apr 3, 2013
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Rating: 0  , Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?  , Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?  , Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?  , Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?  , Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?

Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?

Technologies is Excellent For Metal Indicators, But is it Excellent Or Poor For Client Service?


 

A little although ago my spouse was having an issue with certainly one of his several high tech "toys". We referred to as the client assistance center where we sat on hold for 47 minutes! Although we waited I was surfing the web on my laptop. I came across a cool web page about old fashioned tin metal signs. I pointed it out to my husband because the metal signs we sell today are a large improvement. My husband mentioned that it was a shame that customer service hasn't improved the way metal indicators had. He was a a bit angry from waiting for someone to answer his call, however it did get me to thinking.

If we can use technologies to create better metal signs, than surely we can us it to enhance on consumer service!

Back in the day metal indicators had been produced from tin. It was pressed and painted to look just like the customer wanted. However, tin metal signs did not always hold up and final so long as they ought to. Folks started experimenting with new strategies, and now aluminum will be the selection for metal signs. Aluminum metal signs look excellent and stand up to the test of time.

However, customer service appears to be inside a slow fall. Customer service used to be taken more seriously. Friendly staff were often inside the store or obtainable by telephone. They listened to what you asked and answered your queries. They really cared about your issues and they produced you feel like a real particular person. Today, nevertheless technology appears to possess robbed the consumer service encounter in many organizations.

Nearly everyone has had the conversation about trying to attain a "real person" after they are trying to express a problem to a organization. They pushed button right after button in attempts to ultimately speak to someone, simply to be told that nobody was around to take their call. On a personal computer you send an e-mail (simply because you understand no human will probably be answering the telephone) and all you get is definitely an automated response telling you someone will respond by the subsequent day. Somehow that e-mail with all the answer in no way arrives. So you walk into a shop and try to ask a question in individual, but the person only knows the best way to quote rates or give a prepared speech. They don't seem to even know something concerning the products themselves.

Take 1 step forward with metal indicators and two measures back with consumer service

Your custom metal sign is just a portion of an entire marketing program that you have to put collectively to assist your enterprise develop. If marketing and advertising is about standing out within the crowd and attracting attention, why not use it for consumer service? Just a little bit goes a extended way when it comes to how your customers and possible customers view your enterprise. Why not send an unexpected stick to up email to create positive that they are pleased along with your organization. This is not about creating an further sale, but rather to merely ensure they're happy. Or occasionally contact a client to thank them for their enterprise. Again this isn't a sales get in touch with, it is customer service, plain and straightforward.

Sadly, that was not the case for the organization my husband was wanting to attain. When somebody finally came on the telephone he said that he was handling client service for additional businesses at the same time. I think that was about the time my husband gave up. He thanked the man around the telephone and hung up. He assures me that the next time we shop he won't be getting items from that identical organization... or ever for that matter.

My husband and I own a sign organization, and we take these measures and much more to market client service in our company. And whilst we may be forward pondering when it comes to signs, we favor to remain a bit old fashioned in our customer service. A little food for thought, isn't it?

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